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The Power of Emotional Intelligence in Leadership

Leadership is often framed as a matter of logic, decision-making and strategy.

Dushaw HockettBut the true measure of an effective leader lies in his or her ability to understand and manage emotions 鈥 both their own and those of the people around them. This is where emotional intelligence becomes an invaluable skill.

Emotional intelligence typically consists of four key components:

  1. Self-Awareness 鈥 The ability to recognize and understand your own emotions. 
  2. Self-Management 鈥 The ability to regulate and control your emotions in different situations. 
  3. Social Awareness 鈥 The ability to perceive and interpret the emotions of others.  
  4. Relationship Management The ability to use emotional insight to guide interactions and foster positive relationships. 

These elements shape how we lead, interact and influence others. Every leader brings their emotions into a room, including emotions shaped by personal experiences, past conversations and external stressors. The challenge is to channel those emotions productively rather than letting them dictate our actions.

People Remember How You Made Them Feel

As the legendary Maya Angelou once said, 鈥淧eople will forget what you said, people will forget what you did, but people will never forget how you made them feel.鈥 Leadership is not just about conveying information or issuing directives; it鈥檚 about creating an environment where people feel seen, valued and understood.

Leadership guru Dale Carnegie similarly reminds us that while we often believe we鈥檙e engaging in logical discussions about policies, procedures and strategy, what鈥檚 actually happening is an exchange of emotions. People bring their feelings, biases and past experiences into every conversation, and effective leaders recognize and navigate this reality.

Daniel Goleman, one of the foremost researchers on emotional intelligence, found that IQ accounts for only about 20% of workplace success. The remaining 80% comes down to factors such as perseverance, emotional intelligence and interpersonal skills. This means that being the smartest person in the room isn鈥檛 enough; leaders must also be able to connect, inspire and adapt.

Practicing Emotional Intelligence Daily

To strengthen your emotional intelligence, consider incorporating these five practices into your daily routine:

  1. Be Present 鈥 True leadership starts with being fully engaged in the moment. Avoid dwelling on past conversations or worrying about future challenges. Focus entirely on the people and situation in front of you. 
  2. Listen Actively 鈥 Instead of formulating responses while others are speaking, truly listen. Pay attention not just to words but also to tone, body language and underlying emotions. 
  3. Manage Reactions 鈥 When faced with stress or conflict, pause before responding. Take a deep breath and consider how your words and actions will impact those around you.  
  4. Express Empathy 鈥 Acknowledge the emotions of others. Whether it鈥檚 celebrating a success or recognizing a challenge, demonstrating empathy builds trust and rapport. 
  5. Engage in Improvisation 鈥 Many leaders are now taking improvisational comedy classes, not to become comedians, but to develop their ability to think on their feet, adapt to unexpected situations, and connect with people in a more dynamic way. 

The best leaders don鈥檛 just manage; they inspire. They create environments where people feel empowered, supported and motivated. Emotional intelligence is not a soft skill; it鈥檚 a leadership necessity. By practicing presence, listening with intention and responding with empathy, leaders can transform the way they engage with their teams and, ultimately, drive better results.

Emotional intelligence isn鈥檛 about suppressing emotions. It鈥檚 about understanding and using them to foster stronger relationships and better decision-making. If you want to lead effectively, start by mastering the one thing that influences every interaction: your emotions.  


For more information on this initiative and for Culture of Respect Toolbox Talks, visit www.smacna.org.


Published: April 30, 2025

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